FAQS
When You Need to Change an Order
Once an order is submitted, it cannot be modified. Our processing begins immediately, so the details you enter at checkout—items, sizes, and address—are final. Reviewing everything carefully before you complete the purchase is the best way to prevent issues.
If the Shipping Address Is Wrong
Contact us immediately if you spot an error in your shipping address. The possibility of a correction depends entirely on the order's status:
- Before shipment: We may be able to adjust the label.
- After packing or dispatch: No further changes are possible.
If You Forgot a Discount Code
Send your order number and the promo code to us as soon as you can. We will do our best to apply it for you.
Returning an Item
To be eligible for return, an item must be in its original condition with tags attached and show no visible signs of wear. Clearance sale pieces are not returnable.
We do not process direct exchanges. Once your return parcel is received, we issue an online credit note. This credit has no expiration date and can be used toward any product in the store.
Incorrect or Faulty Items
If you receive an item that is wrong or defective, you must contact us within 30 days of receiving the order. Please provide the following information:
- Your order number
- The item name or product code
- A picture of the item
- Further details about the issue
Out-of-Stock Restocks
Pieces from the latest collection are typically restocked within a few weeks. Sign up with your email for a restock notification to be alerted as soon as the item becomes available again.
Tracking Your Shipment
A shipping confirmation email is sent once your package leaves our warehouse. Use the direct link inside that email to follow your order's progress on the carrier's website for real-time updates.
Contact
Email us if you need help with anything else.