RETURN POLICY

Getting things right matters to us, and we know that sometimes plans change or an order doesn’t meet your expectations. Here’s a straightforward walkthrough of what to do in each situation, so you always know where you stand.

What if I need to cancel right after ordering?

Acting quickly gives you the most flexibility. You can cancel your order and receive a full refund as long as the item hasn’t been shipped or entered production. The cutoff is clear: once the package is on its way, cancellation is no longer an option. So if you’re having second thoughts, reach out without delay.

I received my order, but it’s not quite right. What now?

You have a 14-day window, starting from the day the item lands in your hands, to let us know you’d like to return it. To begin, send a message to our Customer Service team at support@rushglen.com and they’ll provide the correct return address. Please don’t ship anything back to the manufacturer—returns sent there won’t be processed. When you’re ready to send the package, make sure you include your receipt or proof of purchase, and keep the item unused, in the exact condition you received it, and packed inside its original packaging.

What condition does the item need to be in?

For a return to be accepted, the item should be unused and in the same state as when it arrived. It also needs to be placed back in its original packaging, and you’ll need to include your receipt or proof of purchase. These steps help us verify the return and move things along smoothly.

Who pays for return shipping?

We keep this simple: you’ll be charged for shipping once at most, even if a return takes place. There are no restocking fees added on top, so you won’t face any surprise deductions.

When will I see my money back?

After your return arrives, our team inspects it and sends you a confirmation email. If the refund is approved, the money goes back to your original payment method—whether that’s a credit card or another option—within 7 days. That email will let you know the outcome, so keep an eye on your inbox.

The refund hasn’t shown up yet. What should I do?

If more than 7 days have passed and you don’t see the refund, there are a few places to check before contacting us. First, review your bank account carefully. Next, reach out to your credit card company, since they sometimes have their own processing timelines that can delay the posting. After that, it’s worth checking with your bank as well. If you’ve done all of that and the refund is still missing, we’re ready to step in—just email support@rushglen.com and we’ll help track it down.

To recap the timeline: once you ship your return back and we’ve had a chance to inspect it, you’ll get a confirmation email, and an approved refund lands back on your original payment method within 7 days. That’s the promise we stand behind.